Tier Meeting Board — Example
Tier Meeting Board
Example loadedViewOne-page board for tiered reviews: KPIs, issues, and actions.
Meeting header
Board title
Value stream performance board
Tier / level
Tier 2
Date & time
Monday 28 Apr 2026 — 09:00
Area / value stream
Final pack & despatch — Plant 3
Facilitator
Value stream lead (example)
Today's focus
Stabilise OTIF after two red weeks; confirm containment from last tier-3 escalation.
KPIs at a glance
Board
| Metric | Target | Actual | Status | Monthly | Note |
|---|---|---|---|---|---|
| OTIF (on-time in full) | ≥ 98% | 96.2% | Red | Cutoff misses on Line 2 | |
| Pack cell OEE | ≥ 82% | 84% | Green | — | |
| Customer complaints (30d) | 0 | 1 | Yellow | Label mismatch — SCAR open | |
| Open actions overdue | 0 | 2 | Red | See action tracker |
Metric
OTIF (on-time in full)
Target
≥ 98%
Actual
96.2%
Note
Cutoff misses on Line 2
Monthly
Metric
Pack cell OEE
Target
≥ 82%
Actual
84%
Note
—
Monthly
Metric
Customer complaints (30d)
Target
0
Actual
1
Note
Label mismatch — SCAR open
Monthly
Metric
Open actions overdue
Target
0
Actual
2
Note
See action tracker
Monthly
Reason codes (data)
Board
| Reason code | Count |
|---|---|
| Cutoff missed | 9 |
| Label / scan error | 4 |
| WIP overload | 3 |
| Carrier capacity | 2 |
| Rework required | 1 |
Reason
Cutoff missed
9
Reason
Label / scan error
4
Reason
WIP overload
3
Reason
Carrier capacity
2
Reason
Rework required
1
Pareto
Board
Pareto (top reasons)
Bars = count. Line = cumulative %.
Action tracker
Board
| Action | Owner | Due | Status |
|---|---|---|---|
| Pilot 30-minute flex window Tue–Thu; track OTIF and cutoff misses daily. | Pack supervisor | 02 May | In progress |
| Weekly pack–plan sync on last week’s misses (20 min, tier-2 agenda item). | Value stream lead | Ongoing | Started |
| Publish WIP limit marker at pack queue; overflow triggers planner review same day. | Planner | 25 Apr | Done |
Action
Pilot 30-minute flex window Tue–Thu; track OTIF and cutoff misses daily.
Owner
Pack supervisor
Due
02 May
Status
In progress
Action
Weekly pack–plan sync on last week’s misses (20 min, tier-2 agenda item).
Owner
Value stream lead
Due
Ongoing
Status
Started
Action
Publish WIP limit marker at pack queue; overflow triggers planner review same day.
Owner
Planner
Due
25 Apr
Status
Done
Open issues & escalations
Board
| Issue | Owner | Due | Status |
|---|---|---|---|
| Mid-week demand spikes overwhelm pack sequence; hot orders bypass standard queue. | Planner + pack lead | 30 Apr | Open |
| Barcode verifier bypass after changeover (linked to SCAR-2026-0142). | Quality + engineering | In progress | Escalated |
Issue
Mid-week demand spikes overwhelm pack sequence; hot orders bypass standard queue.
Owner
Planner + pack lead
Due
30 Apr
Status
Open
Issue
Barcode verifier bypass after changeover (linked to SCAR-2026-0142).
Owner
Quality + engineering
Due
In progress
Status
Escalated
Decisions & notes
Board
Decision: if OTIF stays below 97% for the next rolling week, escalate capacity discussion to S&OP with pack TAKT evidence. Next tier-2: 05 May.
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